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Privacy Policy – Protecting Your Personal Data

Privacy Policy – DooDoo Rent a Car

Protecting Your Personal Data

Effective Date: 5 October 2025
Website: www.doodoo-rent.co.uk
Brand Owner: KB HOLDING SAS
Head Office: 12 Rue de la Part-Dieu, 69003 Lyon, France
Company Registration (RCS Lyon): 988 865 655
Share Capital: €1,000
Email: contact@doodoo-rent.com
Phone: +33 5 25 36 02 48
Director of Publication: Mrs. Alison Braud

1. About This Policy

At DooDoo Rent a Car, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use our website www.doodoo-rent.co.uk or when you book a vehicle through one of our agencies.

2. Who We Are

The brand DOODOO RENT A CAR® is owned by KB Holding SAS, which manages the brand, website, and network of licensed agencies.
Each DooDoo Rent a Car agency operates independently under license and is responsible for managing its own bookings, payments, and contracts.

3. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Information: Full name, date of birth, driver’s license, postal address, phone number, email address.

  • Booking & Payment Data: Payment details (processed securely), booking references, rental history, vehicle type, pick-up/drop-off details.

  • Technical Information: IP address, browser type, operating system, device data, and website usage analytics.

  • Communication Data: Emails, messages, customer service requests, and feedback.

We only collect your data when voluntarily provided — for example, when you make a reservation, subscribe to our newsletter, or contact customer support.

4. How We Use Your Data

We process your personal information for the following purposes:

✔ To manage your booking and rental contract.
✔ To provide customer service and support.
✔ To comply with legal and regulatory requirements.
✔ To prevent fraud or unauthorized activity.
✔ To send marketing communications (only if you have opted in).
✔ To analyze and improve our website performance and customer experience.

We do not sell or rent your personal data to any third parties.

5. Legal Basis for Data Processing

We process your data under the following legal bases:

  • Contractual necessity – to fulfill your rental agreement.

  • Legitimate interest – to improve our services and protect our business.

  • Legal obligation – to comply with financial, tax, or insurance laws.

  • Consent – for marketing, cookies, and optional communications (which you can withdraw anytime).

6. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy.

  • Booking and invoicing data are retained for up to 6 years for accounting and legal compliance.

  • Contact or marketing data are deleted upon request or after 24 months of inactivity.

Once retention periods expire, all data are securely deleted or anonymized.

7. How We Protect Your Data

We apply strict technical and organizational security measures to protect your data:

Encryption: All payment transactions are processed through SSL/TLS-secured connections.
Restricted Access: Only authorized staff and partners have access to personal information.
Secure Storage: Data is hosted on encrypted servers with regular backups.

If a data breach occurs, we will notify the affected users and the relevant authorities in accordance with GDPR requirements.

8. Data Sharing

Your information may be shared with trusted third parties strictly when necessary:

  • Payment processors (for secure transactions)

  • Insurance and roadside assistance partners (for operational support)

  • IT and hosting providers (for secure data storage and technical maintenance)

  • Authorities or regulators, if legally required or for fraud prevention.

All third parties must comply with confidentiality and data protection standards equivalent to GDPR.

9. Your Rights Under GDPR

Under the EU and UK GDPR, you have the right to:
Access – Obtain a copy of your data.
Rectify – Correct inaccurate or incomplete data.
Erase – Request deletion (when legally applicable).
Restrict Processing – Limit how your data is used.
Object – Refuse the use of your data for direct marketing.
Portability – Request transfer of your data to another provider.

To exercise any of these rights, please contact us at:
contact@doodoo-rent.com
KB Holding SAS – 12 Rue de la Part-Dieu, 69003 Lyon, France

We will reply to all valid requests within 30 calendar days.

10. Cookies & Tracking

Our website uses cookies to personalize content, analyze traffic, and improve performance.
You can manage or disable cookies via your browser settings at any time.
For more details, please read our Cookies Policy.

11. Third-Party Links

Our website may contain links to partner or external websites.
Please note that we are not responsible for the content or privacy practices of these third-party sites.
We recommend reviewing their privacy policies before submitting any personal information.

12. Policy Updates

We may update this Privacy Policy periodically to reflect legal changes or improvements to our services.
All updates will be posted on this page with a new “Effective Date.”

13. Contact Us

If you have any questions about this Privacy Policy or how we process your data, you can contact us at:
📧 contact@doodoo-rent.com
📍 KB Holding SAS – 12 Rue de la Part-Dieu, 69003 Lyon, France

By using www.doodoo-rent.co.uk, you agree to this Privacy Policy.
Last updated: 5 October 2025

© 2025 – KB Holding SAS, owner of the trademark DOODOO RENT A CAR® – EUIPO No. 019216916
All rights reserved.
Commercial operations are carried out by licensed agencies within the DOODOO RENT A CAR® network.

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